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Huntington Online Guarantee

Our Commitment

We are committed to providing you a secure and reliable online experience. You have our word on it with our Huntington Online Guarantee. In the rare event a problem arises, you can rest assured that:

We will replace funds that you did not authorize to be removed from your account if you notify us in a timely manner.

We will make your payments on time, every time. If you are charged a late fee, we'll take care of it for you as long as you've scheduled your payments on time* with available funds.

What You Can Do

Doing your part ensures a better, safer online banking experience and helps protect you from fraud. Remember these tips each time you bank or pay bills online.

  1. Practice safe online banking:
    Keep your information secure
    • Protect your username and passwords--don't share them with anyone.
    • Sign up for Online Statements and eliminate the possibility of paper statements being taken from your mailbox.
    • Monitor your account online regularly and notify us if you see any suspicious activity.
    Keep your computer secure
    • Install anti-virus software and download updates as soon as they are available.
    • Install a personal firewall.
    • Close your browser after logging out of your online bank account, especially if you are using a public computer.
    • Update your browser to make sure you have the latest technology.
  2. *Schedule your bill payments on time:
    • Allow at least five business days before the due date for payments mailed via the U.S. Postal Service. (Look for the Payment by Mail symbol for payments sent by mail.)
    • Allow at least two business days before the due date for payments sent electronically. (Look for the Electronic Payment symbol for payments sent electronically.)

      *Note: We send a majority of bill payments electronically. However, some payees are not able to receive electronic payments, so we send these payments via the U.S. Postal Service.

  3. Notify us in a timely manner as soon as you suspect fraud or notice any bill payment problem:

    Call us:
    1-800-480-BANK
    Weekdays:
    7:00 a.m. to 10:00 p.m. ET
    Weekends:
    8:00 a.m. to 5:00 p.m. ET    		Write us:
    Huntington Customer
    Service Center
    (EA5C42)
    P.O. Box 1558
    Columbus, OH 43216    		Message us:
    Use Online Banking to send a message securely.

For More Information

Please review the Online Access Agreement and Disclosure Statement and the Huntington Bill Pay Agreement and Disclosure Statement.

Still have questions? Call us at 1-877-932-BANK (2265), weekdays, 7:00 a.m. to 10:00 p.m. ET and weekends, 8:00 a.m. to 5:00 p.m. ET.